Yes! The press can't get enough of DermaLight! We were recently featured in Vogue, Elle, Harper's Bazaar, and InStyle magazines. Check out our Press Page for more info and don't hesitate to reach out at firstname.lastname@example.org for media opportunities.
Simply remove any makeup you may be wearing. Connect the remote to your mask and then the power adapter to the remote. Plug the power adapter into a Surge Protector (not a wall outlet, power strip, or extension cord). You should then turn the power on and choose your time and color settings. Put on your mask and enjoy life!
We suggest 15-30 min a day for at least two weeks initially. From there, it's up to you to assess and determine how often.
Yes, we're a registered business in Dover, Delaware. We have warehouses located all over the world including here in the United States, Europe, Asia, and Australia.
Yes, you can download it HERE.
Anyone who is potentially sensitive to light should take caution before using LED products. For example, women who are pregnant, people with epilepsy, or people who are taking certain medications such as tetracycline, steroids, or cortisone injections (which may cause light sensitivity) should not use LED products. Always consult with your physician or other qualified health care professional before using LED products.
Yes we do. Please email email@example.com with the quantity that you'd like and we can provide a quote.
Due to high demand, the DermaLight™ will arrive in 10-14 days from the time you order. We have warehouses in the United States, Europe, Asia, and Australia because demand has been so large!
Oops! We are sorry to hear this. Once your order has been placed, we are unable to manually add the discount or promotion retroactively. Please note that this discount may be used on your next order.
If you put the wrong shipping address, you need to email us immediately after the purchase (within 10 minutes). We cannot 100% guarantee that changes will go through. Please make sure you review your order before confirming your purchase.
If you request a cancellation of your order we cannot always 100% guarantee that it will be cancelled. We physically cannot cancel orders after 30 minutes of you placing your order. Please ensure you review your order before confirming your purchase.
- Email us at firstname.lastname@example.org so our customer service team can help you as quickly as possible. Please include your order number, your full name, email associated with the order, shipping address and reason for return/refund.
- Our Refund Policy last 30 days. If 30 days have gone by, unfortunately we cannot offer you a refund or exchange.
- To be eligible for a return/refund, your item must be in the same condition that you received it (i.e. not dirty, damaged, or missing parts). It must also be in the original packaging.
*Customers must cover their own shipping cost, with tracking included.
- Please do not "return to sender" or send your package back to the manufacturer. Do not resend it to where it came from, as that is not our mailing address where returns are processed.
There are certain situations where only partial refunds are granted.
Refunds (if applicable)
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted. Next, please contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and still have not received your refund yet, please contact us at hi@iDermaLight.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hi@iDermaLight.com.
- Send us an email at email@example.com so our customer service team can help you as quickly as possible. Please include your order number, full name, shipping address, image of the product you received and issue with your order.